FAQs

1. How can I contact you?
Email us at info@luxoramarketstore.com. We’re happy to help!

2. Do you ship worldwide?
Yes! We ship from Hong Kong. Delivery usually takes 2–4 weeks.

3. Can I change or cancel my order?
Yes, but only within 12 hours of placing your order. After that, you can return the item for a full refund.

4. What payment methods do you accept?
We accept VISA, Mastercard, AMEX, and PayPal.

5. How do I return an item?
Email us at info@luxoramarketstore.com with your order number and photos.

6. What if my item is defective, damaged, or incorrect?
Contact us with photos and your order number, and we’ll help you.

7. When will I get my refund?
Refunds are sent to your original payment method within 7–10 business days.

8. Will I have to pay customs or taxes?
Prices are tax-free, but you may be responsible for import duties or taxes.